Assistant Manager (Reception & Operations) - Start ASAP

Location: Pecatu (Nyang Nyang), Surf & Yoga Retreat
Type: Full-time | Start: Immediate

About the Role
Join a friendly, fast-moving team at a Surf & Yoga Retreat overlooking Nyang Nyang. You’ll be the front-of-house heartbeat—owning guest experience end-to-end while keeping daily operations smooth and on-brand.

Key Responsibilities

Guest Relations

• Welcome guests, manage check-in/out, and deliver consistent, high-touch service.
• Handle inquiries, feedback, and on-site support.

Admin & Bookings

• Manage reservations (online/phone), guest records, and daily reports.
• Support basic financial transactions as needed.

Operations

• Coordinate housekeeping, maintenance, and kitchen readiness.
• Ensure rooms and common areas meet standards; help refine SOPs.

Communication

• Liaise between guests and management.
• Manage phone, email, and social media queries.

Team Collaboration

• Support events, workshops, and retreats.
• Help train new team members on service and SOPs.

Qualifications

• Experience in hospitality, customer service, or operations preferred.
• Excellent communication and people skills; calm under pressure.
• Strong multitasking and time-management abilities.
• Comfortable with reservation/management software (hotel PMS a plus).
• Bonus: a genuine interest in surfing, yoga, and outdoor living.

Benefits

• Competitive salary + performance incentives.
• Work in a stunning cliffside environment with a supportive team.
• Staff discounts on retreats, classes, and activities.
• Growth and training opportunities.

How to Apply
Send your CV to hello@surfnyogauluwatu.com with the subject line: Assistant Manager – Uluwatu.
Shortlisted candidates will be contacted for an interview.

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